The Coaching Process

Recovery coaching is an ongoing supportive relationship that helps people produce extraordinary results in their lives, careers, and recovery journey. Through the process of coaching, participants deepen their learning, improve their performance, and enhance their quality of life. This is done through a process of stepping fully into their lives and embodying the change process. All Heart coaches co-create individualized recovery action plans focusing on your unique needs and solutions designed to eliminate obstacles.

Coaches may give assignments both written and action based to help motivate the participant. This interaction creates clarity and moves the participant into action. Coaching enhances your progress by providing greater focus and empowerment. Coaching concentrates on where you are now and what it takes to get to where you want to be in the future. Coaches recognize that results are a matter of your intentions, choices, and actions, supported by the coach’s efforts and application of the coaching process. These sessions are proven to increase your ability to achieve success in recovery and decrease relapse. Recovery linkage is our ability to assist you in eliminating social anxiety and building a safe supportive recovery network. We believe that connection is the opposite of addiction. Our knowledge and experience help to bridge the gap through each transition you will face in your recovery process from abstinence time, changes in living environments, on through life cycle adjustments. All Heart Recovery Group, LLC cannot guarantee any outcome or solution as participant and family work through the coaching process.

Confidentiality

At All Heart Consulting and Coaching of All Heart Recovery Group, LLC, it is our duty to protect the confidentiality of the communications with all of our participants, including coaching participants. If you want others to be part of your support team All Heart Consulting and Coaching must have a release of information signed by you before any contact can be made with family or other recovery team members.

 Scheduling and Cancellation

Policies – A 48-hour advance notice is required if you must cancel or reschedule your appointment. Your coach’s policy is to charge for missed appointments at the usual rate for appointment missed and for each missed session unless sessions are canceled within the cancellation window. Payment for the missed appointment will be paid prior to the next session. Our policies are created to allow for effective scheduling and to ensure all participant’s wishing to be seen may be accommodated. Please help us to serve you by notifying us as soon as possible if you must change or cancel your appointment.

 Telephone availability and Emergencies

 Phone conversations between coaching sessions are acceptable. However, your coach will attempt to keep these contacts brief due to the belief that important issues are better addressed within regularly scheduled sessions. You may leave a message for your coach at any time on their confidential voicemail. If you wish your coach to return your call, please be sure to leave your name and phone number, along with a brief message concerning the nature of your call. Non-urgent phone calls are returned during normal weekdays (Monday through Friday) within 24 hours. If case of a medical emergency, a threat to your safety or the safety of others, please call 911 immediately to request emergency assistance. Coaching Calls are billed at $1 a minute for calls over 5 minutes unless part of a prepaid package.

 Termination of Coaching and Refund Policy

 The length of your coaching and the timing depend on the specifics of your goals and the progress you achieve. Your coach will help define your direction, but it’s the participant’s responsibility to create the time and energy to fully participate in the program. Due to the limited amount of appointments available for All Heart Consulting and Coaching, only clients dedicated to making positive changes will be accepted. Either the coach or participant may discontinue coaching at any time but refunds on packages will not be given.

 Liability

 This agreement is for Coaching, not Psychotherapy. Our coaches at All Heart Consulting and Coaching are working only within the capacities of a Recovery Coach and will not be held liable for discrepancies. While coaching can work with issues such as identifying and reaching life goals and changing the behaviors that aren’t working well for you, coaching will not address psychological issues such as depression and anxiety. For issues such as these, seek the medical attention from a Physician or Licensed Mental Health Professional in your area. By signing this agreement, you are agreeing that you understand the difference in these two functions, and you will get appropriate professional help for mental health issues if necessary. Any relationships built with participants can continue, if at any point they choose to leave their current living situation without affecting All Heart coach relationship to facility.